GeneralTo the questions & answers
Sortimo acts in compliance with the GDPR and handles your data confidentially and only for the purposes to which you have consented. You can read the Sortimo International GmbH Privacy Statement here.
Sortimo International Ltd takes responsibility for the quality of its services, its employees and its environment. The company provides internal training, acts in a customer-focused, legally compliant manner and in accordance with ethical principles. Read more about Sortimo’s compliance policy here.
Why is there a new van racking system?
Research and development of new technological and progressive solutions enables us to ensure that Sortimo products are always one step ahead of market requirements. This is the reason for developing SR5 as the new generation of van racking system.
Yes. The van racking configurator mySortimo configuration lets you design and directly buy your SR5 van racking system online to meet your individual needs.
Its slimline design with side profiles requires less floor space than conventional van racking systems. The contour of the vehicle is also perfectly utilised by the flexible installation.
a. Installation of the components offset to the middle of the vehicle means that the SR5 shelving ideally adapts to the contour of the vehicle. The entire depth of the shelf is retained and the roof area in the vehicle is utilised to best advantage.
b. The reduction in component height at the top means that the components are still aligned in the direction of the middle of the vehicle. The advantage of this version is that the van racking system can still be used to store panel materials, among other things. ProSafe lashing rails provide support surfaces and lashing options.
Use the van racking configurator to create your SR5 van racking system to meet your individual wishes and needs to ensure that you are ideally equipped for everyday work out on the road. The mySortimo smart asisstant will support you in the selection of a van racking system and, based on your information, will automatically propose a suggestion for your sector and your vehicle in a few simple steps. Of course you can then make further individual adjustments yourself.
If you find defects in our products, immediately contact Sortimo on +44 (0)1925 831636 or your local contact, bearing in mind the special terms and conditions relating to orders for the installation of Sortimo International Ltd van racking systems. Have your customer and order number to hand.
Please contact Sortimo on +44 (0)1925 831636 to re-order a completed order or elements of it. Have your customer and order number to hand. All configurations ordered are saved on mySortimo and you can use them at any time for a new vehicle.
Contact Sortimo on +44 (0)1925 831636 or your local contact if your type/make of vehicle is not included in the configurator.
You can use the configurator in two different ways:
mySortimo smart asisstant: The mySortimo smart assistant will support you in the selection of a van racking system and, based on your information, will automatically propose a suggestion for your sector and your vehicle in a few simple steps. Of course you can then make further individual adjustments yourself.
Individual configuration: Individual configuration lets you create your new SR5 van racking system tailored to your personal and individual requirements. You can freely design your loading space concept and place selected components directly in their designated position by drag and drop. When loading the configurator, the individual options for operating the configurator are displayed once again.
First select your loading space. This is recommended as the basis for the van racking system. You can then equip your SR5 van racking system to meet your individual wishes and requirements. You have a large selection of components and accessories to choose from. Select practical add-on parts for your personal application.
mySortimo labels also offer you the option of individually labelling your shelves, cases and BOXXes. Before completing your order, you have the opportunity to check once again the individual components of your configured van racking system.
Why can content only be placed in certain areas of the vehicle?
The SR5 side profiles are located at specified positions on the vehicle to ensure optimum utilisation of the vehicle’s loading space. Get in touch with your local contact if you would like to have the side profiles in a different position.
Can I fit the van racking system myself?
No. We rely on our trained skilled personnel to ensure an optimum result and comply with our warranty conditions. This ensures that we maintain a constant high standard of workmanship and installation of the van racking system.
Individual decals on your vehicle draw attention to you and increase awareness of your company. When configuring your vehicle decals, pay attention to the need to communicate a clear message and concentrate on key content. And remember: Less is more! Your logo or company name should be positioned prominently and ‘jump out’ immediately at any onlooker. It should also be immediately clear what products or services you are offering. Your internet address and company address with additional contact details, such as phone number or e-mail address, complete the design of the decal. Use a maximum of two to three different fonts and colours. We recommend basing the decal on your other advertising material to ensure a high level of brand recognition. Make use of our vehicle-specific templates for a quick and easy introduction to the design process! Simply replace the content with your data and adapt it your needs accordingly.
Why mySortimo graphics?
The mySortimo graphics configurator for vehicle decals lets you create professional, attractive and high-quality decals for your company vehicle in no time at all, independently and without any relevant prior knowledge. So there is no need for you to employ an expensive advertising graphic designer. Make use of our extensive range of tools, with the option of uploading your own photos and logos for the design. A selection of professional, vehicle-specific templates provided by mySortimo graphics helps you get started and can spark your inspiration for your own configuration. The templates include the key content and can be quickly adapt with very little effort. The specified design areas also ensure that your content is ideally positioned and can be professionally adhered to your vehicle, offering you excellent and sustainded added value. You can obtain the complete package directly from the manufacturer in conjunction with a van racking system – your one-stop shop.
The mySortimo graphics decal configurator includes a large number of fonts and film colours. You have the option of adding your own fonts by uploading them in the form of graphics as a JPG, PNG or SV file if the font used on your company’s CI is not listed.
In the event that you identify defects, please immediately contact our Sortimo Team on +44 (0)1925 831636, taking into account the specific terms and conditions relating to ordering of Sortimo International Ltd vehicle decals. Have your customer and order number to hand.
How do I create a mySortimo account?
Click on the “Login” button and create your mySortimo account under “New registration”. You will then receive a confirmation e-mail. Click on the link in the e-mail, create a password and your account is activated. The mySortimo account offers a number of benefits: you can view your most recent orders, top deals, new products, recommendations, manage your profile and much more.
Can I also place orders at mySortimo without having an account?
Please create an account to order through mySortimo.co.uk. You will also profit from many additional benefits.
How can I reach customer Service?
Sortimo is open Monday to Thursday 8.30 am to 5 pm and on Friday from 8.30 am to 4.30 pm. Call us free on +44 (0)1925 831636 or email us at firstname.lastname@example.org.
We have moved to the new Sortimo online address: www.mysortimo.co.uk and your bookmark is possibly linked to the old URL: www.sortimo.co.uk/shop.co.uk. Please simply delete this in your browser and create a new bookmark to the aforementioned link.
Only customers resident in Great Britain with a delivery address in Great Britain can order on the British mySortimo.co.uk website. Please visit our international online shops in France, Belgium, Denmark, the Netherlands, Germany, Ireland or Austria for orders from abroad.
Why do I get an error page when I register and cannot buy anything?
Please contact our Customer Service Centre. We are certified in accordance with the International Compliance Guidelines and of course act pursuant to the International Trade Legislation. In individual cases, it can happen that in fulfilling these guidelines a manual activation has to be carried out by means of our Customer Service Centre for login or creating an Online-Shop order. We appreciate your understanding!
Who do I contact when I need help?
Our Customer Service department can be reached from Monday to Thursday 8.30 am – 5 pm and Fridays from 8.30 am – 4.30 pm free of charge on Phone: +44 (0)1925 831636
How long is the delivery period?
Please pay the invoice amount stated within 10 days when using “purchase on account” and put the order number into the reason for transfer. Our bank details can be found here.
You can revoke your contractual declaration within 14 days in writing (e.g. letter, fax and email) or by return of goods without stating reasons. This period does not begin, before receipt of the goods by the recipient. You can find out more about revocation of goods on the home page at the bottom in the area of general terms and conditions.
If your voucher code is not accepted then this can depend on the following voucher terms and conditions:
Our Customer Service department can be reached
from Monday to Thursday 8.30am – 5pm
and Fridays from 8.30am – 4.30pm
free of charge on
Phone: +44 (0)1925 831636
You can also reach us on
Sortimo is represented by subsidiaries, partners and importers in 35 countries around the world.
We recommend organising your materials according to type, purpose or to whom they belong. Sortimo provides the following assistance in this respect:
Green: fastening hardware, including rawlplugs, screws, locking rings, sleeves, clamps, etc.
Red: fastening hardware/safety at work, including load securing, laptop usage, work gloves, safety goggles, high visibility jacket, etc.
Orange: electrical installations, like terminals, heat-shrink tubes, switches, plugs, sockets, etc.
Yellow: plumbing, heating, cooling installation, including valves, threaded plugs, sealing rings, fittings, clamps. filters, etc.
Light green: construction chemistry, including silicone, glue, sealants, adhesive tape, cleaning agents, lubricants, etc.
Blue: power tools and hand tools, including drills, cordless screwdrivers, angle grinders, hammers, pliers, screwdrivers, etc.
You can use mySortimo labels to label all your L-BOXXes, T-BOXXes, SR* open shelves with border, SR-BOXXes* and inset boxes.
*an SR label clip is needed here
You can use mysortimo.co.uk/labels to print your adhesive labels. Please note that you will need a laser printer to print them. Alternatively, you have the option of using a waterproof felt-tip pen to write on the labels by hand.
Why should I equip my vehicle with a floor and/or wall?
A professional floor and wall protects the loading space of your vehicle from damage and also helps to preserve the value of your commercial vehicle. The floor and wall also act as a foundation for the stable screw-fixing of the van racking system.
SoboGrip: SoboGrip is the installation floor for the individual fitting of a van racking system. It is specially designed for tough everyday life with changing loads and therefore ideal for parcel delivery services or freight forwarders.
SoboPro: SoboPro is the professional floor for your SR5 van racking system. Its integrated connection points enable the simple and fast installation of SR5 in the vehicle without the need for drill holes.
SoboPro restraint pole: The SoboPro restraint pole installation and load securing floor has additional universal lashing points in addition to the lashing points for the Sortimo SR5 van racking system.
You need to take a number of vehicle properties into consideration when selecting a floor (position of the sliding doors, rear opening, height of the vehicle, windows, etc.) Therefore please get in touch with your local contact or on the free hotline: +44 (0)1925 831636
What load securing options does Sortimo offer?
Sortimo offers its own ProSafe professional load securing system to securely transport freight in your vehicle. ProSafe is integrated in uprights, beams and lashing rails. The lashing straps and load safety nets can then be hooked in with ease and the load securely lashed in place. This helps to protect the material, at the same time as saving time, weight and money. A wide range of accessories, including load safety nets, single lashing points, cargo stops or restraint poles, complete the broad portfolio.
Acceleration forces occur when accelerating and braking or cornering, which can affect the load whether you are in a car, van or truck. Unsecured or inadequately secured loads in a vehicle represent a danger to passengers and other road users. As a fleet manager and driver, you are responsible for the security of the load you are carrying. Depending on the circumstances, a penalty fine may be imposed in the case of inadequately secured loads. The legal basis for this is outlined, among other things, in paragraphs §§ 22 and 23 of the German Road Traffic Act (StVO) and in §§ 30 Section 1 and 31 Section 2 of the German Road Vehicle Registration Regulation (StZVO).
Sortimo provides ProSafe load securing packages, which enable you to quickly and easily lash the WorkMo modules in the loading space. High-quality floor cups of PA6 plastic are also available. The floor cups are integrated in the installation floor and are used to quickly lock all widths of the WorkMo in position. Four ProSafe individual lashing points are supplied for professional load securing, which allow the WorkMo module to be lashed down using ProSafe lashing straps.
The new L-BOXXes G4 have been given a new and optimised shape. You will find the correct inlays for your L-BOXX G4 at mySortimo.co.uk.
The L-BOXXes G/G4 are only available in cool grey. There is a minimum order quantity for orders in a non-standard colour – please contact Sortimo with any queries about this using the free hotline +44 (0)1925 831636 or speak to your local Sortimo contact.
Why aren’t there coloured inset boxes anymore?
mySortimo labels let you label your inset boxes, cases, BOXXes as well as the shelves of the Sortimo SR5 van racking system individually, according to type and purpose as well as whether they belong to a specific vehicle or employee and to give them a colour code. The Sortimo colour code thereby provides effective visual labelling, which lets you see at a glance what content is located in which BOXX.
Are there also single components or spare parts, such as handles or locks, available for Sortimo Cases and BOXXes?
Individual components are available for all BOXXes and Cases. Please contact Sortimo to order or should you have any questions on the free hotline number +44 (0)1925 831636 or get in touch with your local Sortimo contact.
The new L-BOXXes G/G4 have the suffix “G”, which denotes the new design in the trend colour cool grey. The L-BOXXes 102 G4 and 136 G4 also now feature an optimised shape and enhanced functions, denoted by the suffix “G4”. More information is available here.
Individual parts are available for all BOXXes, cases and Sortimo van racking systems. Please contact Sortimo to order or should you have any questions on the free hotline number +44 (0)1925 831636 or get in touch with your local Sortimo contact.